OpenAFS SupportOpenAFS Support
Sine Nomine Associates provides enterprise-quality support for OpenAFS.
In doing so, we allow customers of all sizes and kinds to benefit from the financial benefits of zero-license fee OpenAFS software, while retaining confidence in operations with our enterprise-level, 24x7, "no excuses" systems support.
We actively support customers who are running OpenAFS on the following platforms:
- Solaris Sparc
- Solaris x86
- Red Hat IA32
- Red Hat x86_64
- SLES IA32
- SLES x86_64
- Linux / S390
- Mac OS X
We add new supported platforms regularly. Sine Nomine Associates OpenAFS Support is available to our customers 24/7 with a team of OpenAFS source code developers handling incoming tickets and inquiries.
Sine Nomine Associates builds server-specific OpenAFS binaries for customers as part of our standard support solution, insuring the software is compiled expressly for the target servers.
In addition to OpenAFS support, Sine Nomine Associates bundles Kerberos support with its OpenAFS offering.
Academic OpenAFS SupportAcademic OpenAFS Support
Academic OpenAFS Support provides annual, 24/7 support for OpenAFS issues on an annual subscription basis. The subscription fee is based on support for no more than two platforms. It provides up to 12 tickets of support per year, for a total of no more than 40 support hours across all tickets.SNA will provide responses to technical and operations usage questions, as well as planning assistance to address defect, design and development issues for OpenAFS on customers' OpenAFS platforms. A platform is defined as a specific combination of processor technology family (e.g., SPARC, IA32, PowerPC, x86_64, etc) plus an operating system major version (e.g., Solaris 2.10, AIX 5.1, Red Hat Enterprise Linux 6, SuSE SLES 10, etc) supported on that platform.
As part of the support service provided, Sine Nomine Associates will reproduce a version of the customer’s production OpenAFS platform at the Sine Nomine Associates site, for use in evaluating and fixing reported issues.