Academic OpenAFS Support provides annual, 24/7 support for OpenAFS issues on an annual subscription basis. The subscription fee is based on support for no more than two platforms. It provides up to 12 tickets of support per year, for a total of no more than 40 support hours across all tickets.SNA will provide responses to technical and operations usage questions, as well as planning assistance to address defect, design and development issues for OpenAFS on customers' OpenAFS platforms. A platform is defined as a specific combination of processor technology family (e.g., SPARC, IA32, PowerPC, x86_64, etc) plus an operating system major version (e.g., Solaris 2.10, AIX 5.1, Red Hat Enterprise Linux 6, SuSE SLES 10, etc) supported on that platform.
As part of the support service provided, Sine Nomine Associates will reproduce a version of the customer’s production OpenAFS platform at the Sine Nomine Associates site, for use in evaluating and fixing reported issues.