Contributed by Mike Walter (email@example.com)
When a userid becomes hung with LOGOFF/FORCE PENDING, the following alternatives may be tried, some require more than class "G" privileges.
- If you have the time, simply waiting 15 minutes for CP to perform housecleaning chores might free the userid, completing the LOGOFF or FORCE.
- Use the public domain utility "TRACK" to determine if the userid is awaiting completion of an I/O to a particular unresponsive device.
Use the commands:
TRACK hungid DEV CLASS * IO PENDing
TRACK hungid DEV CLASS * IO ACTIVE
Note bene: As of June 2003 TRACK can be obtained from: http//vm.marist.edu/track
- Sometimes a simple message frees up the "hungid" without further ado. From a privclass A, B, or C userid, issue:
CP WNG hungid Hello
- If you can (consider communication time-outs which may occur that could affect other users) before muddying the waters, get a current system dump for IBM to diagnose later. From a privclass "A' user:
CP QUERY DUMP (then ensure that it is going to disk)
Then: CP WNG ALL This system may be non-responsive for a few minutes while diagnostic information is obtained.
Then: CP SNAPDUMP
- If the ID was awaiting I/O to a terminal, simply connecting from a working terminal may free the ID. From a free terminal, issue: CP LOGON hungid HERE
- For users logged on via TELNET terminals, issue:
Find the matching tn3270 connection, and issue:
NETSTAT DROP conn_num
- "CPHX" is reported to cancel pending CP commands: ATTACH, LOCATE, LOCATEVM, and VARY ONLINE|OFFLINE (see HELP for more detail). From a privclass "A" userid, issue:
CP CPHX hungid
- If TRACK (above) showed an active I/O which cannot be remedied (e.g. by making a tape drive "Ready"), the I/O may be able to be cancelled. From a privclass "A" userid, issue:
CP HALT rdev
Due to queued I/Os or recalcitrant devices, HALT may need to be issued repeatedly until the following message is received:
Halt was not initiated to tape nnnn because the device as not active
- If nothing freed the hung user, open a Problem Management Report with IBM, and provide the SNAPDUMP for analysis.